Shipping & Returns

Delivery

Delivery will only take place after confirmation of payment by the Seller's bank.
The products are delivered to the address indicated by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information from the Customer will be charged to the Customer.
The delivery is on average between 3 to 5 working days.

The delivery times are indicative. No compensation can be claimed from the Seller or the carrier in the event of late delivery. However, if delivery times exceed thirty days from the date of the order, the sales contract may be canceled and the Customer reimbursed.

Delivery costs (VAT 21% included)

Belgium

• Up to 2kg - € 6,40
• 2kg to 5kg - € 6,95
• 5kg to 10kg - € 7,75
• 10kg to 20kg - € 11,95
• Heavier order? Contact us!
• Free shipping from € 100,00

Neighbouring countries (The Netherlands, Germany, Luxembourg, France)

• Up to 10kg - € 16,50
• 10kg to 20kg - € 42,20
• Heavier order? Contact us!
• Free shipping from € 250,00

Europe

• 0kg to 1kg - € 30,00
• 1kg to 6kg - € 40,00
• Heavier order? Contact us!

Worldwide (Canada & United States)

• Up to 1kg - € 65,00
• Heavier order? Contact us!

a. Control of the order
Upon receipt of the products, the Customer or the recipient checks the good condition of the delivered product or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must formulate the necessary reservations to the carrier at the time of delivery and immediately inform the Seller.
The verification is deemed to have been carried out as soon as the Customer or a person authorized by him has accepted the order without reservation.
Any reservation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and releases the Seller from any liability towards the Customer.

b. Error in the delivery
In the event of a delivery error or non-conformity of the products with the information on the order form, the Customer shall inform the Seller within three working days of the delivery date.
Any complaint not submitted within the time limit cannot be taken into consideration and releases the Seller from any liability towards the Customer.

c. Returns and Exchanges
The product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, according to the following modalities:

Return of the product by post within 5 days after the date of delivery of the order to Overrepenstraat 4, 3700 Tongeren, Belgium. We kindly ask you to return products as soon as possible, so that they arrive at us in good health. Happy with your product, but did it arrive broken or in poor condition? Then we provide a suitable solution, because that is of course not the intention! Please contact our salesperson for this.

Any complaint and any return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and releases the Seller from any liability towards the Customer.
Any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging.
The costs for the shipment and return shipment are for the account of the Customer.

Right of withdrawal
This article only applies insofar as the Customer is a consumer. If that is the case, the Customer can exercise his statutory right of withdrawal and dissolve the agreement within 14 working days after delivery (taking possession) of the goods or within 14 days after concluding the service agreement.

a. Return and refund
After notification of its decision to withdraw, the Customer has 14 days to return or return the goods.
The Customer may request a refund of the returned product, at no additional cost. However, the costs of return will be borne by the Customer.
The return or exchange of the product can only be accepted for the products if they are still whole, intact and in their original condition, in particular with complete, intact packaging and in a state of resale.
The Seller shall refund to the Customer all amounts paid, including delivery costs, within 14 days of taking back the goods or sending proof of dispatch of the goods.

b. Exceptions to the right of withdrawal
Any withdrawal that is not carried out in accordance with the rules and deadlines of this article and the applicable law cannot be taken into account and releases the Seller from any liability towards the Customer.
If the order relates in whole or in part to the delivery of digital content that is not supplied on a material carrier, the Customer expressly agrees that the agreement can be executed immediately. The Customer hereby acknowledges that he or she will lose the right of withdrawal if the agreement is immediately executed.

c. Template withdrawal form
Download the PDF here.